Refund Policy

We believe in fair, transparent pricing. Because our service involves real clinician time, we cannot offer blanket refunds — but we do protect you against outcomes that weren't your fault.

• Clinician denial: If a licensed clinician evaluates your case and determines you do not clinically qualify for an ESA letter, you will receive a 100% refund within 5–7 business days.
• Assignment delay: If we cannot assign a licensed clinician in your state within 5 business days, you will receive a full refund.
• Technical errors: If a billing error resulted in a duplicate or incorrect charge, a full refund will be issued immediately.

• After letter issuance: Once your ESA letter has been generated and emailed to you, no refund is available, as the clinical service has been fully rendered.
• No-show: If you fail to attend a scheduled telehealth consultation without at least 24 hours' notice, your consultation slot is forfeited and no refund will be issued.
• Change of mind: If you decide not to proceed after payment has been submitted and your file has been assigned to a clinician, the fee is non-refundable.

To request a refund, email hello@esaletteronline.co with:

• Your full name and email address used at checkout
• The reason for your refund request
• Your Stripe payment confirmation number (found in your receipt email)

We respond to all refund requests within 2 business days.

Approved refunds are processed through Stripe and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

We encourage you to contact us before disputing a charge with your bank. Chargebacks trigger a formal dispute process that takes significantly longer than our standard refund process. We work cooperatively to resolve all billing issues quickly.

For refund questions, please visit our contact page.