Frequently Asked Questions

HUD guidance and clinical best practices require a genuine evaluation by a licensed professional — not an auto-generated questionnaire letter. For most states, the clinician assigned to your case reviews your intake and issues a letter within 24 hours with no live call required. A small number of states (including California and Florida) require a live consultation by state law. Either way, a real licensed clinician personally reviews every case and applies independent clinical judgment — which is what makes the letter legally defensible.

No. Under the Fair Housing Act, landlords cannot charge pet rent, pet fees, or pet deposits for a valid Emotional Support Animal. They are also prohibited from enforcing breed or weight restrictions. This applies whether you have an emotional support dog, an emotional support cat, or another species.

Landlords are legally required to engage in an interactive process when presented with a valid ESA accommodation request. If they unlawfully reject a legitimate letter, ESA Letter Online can provide you with resources and documentation to escalate the matter. If the letter ultimately fails, we offer a full refund.

Log in to your dashboard at esaletteronline.co/login. Your evaluation status is displayed on your dashboard — including whether your case is pending review, approved, or if any follow-up is needed. You'll also receive an email notification when your letter is ready.

Once your clinician approves your evaluation, your ESA letter is available for immediate download from your dashboard. You'll also receive a copy by email. If you need a resend, contact support at hello@esaletteronline.co.

ESA letters for housing are typically valid for 12 months from the date of issuance by the clinician. After that period, a new evaluation and consultation would be required.

ESA letters are valid for 12 months. When your letter approaches expiration, you can start a new evaluation at esaletteronline.co/start. The process is the same — a licensed clinician will review your case and issue a new letter if you still qualify.

We have licensed clinicians in all 50 U.S. states and Washington, D.C. When you complete your intake form, you'll be automatically matched with a clinician who holds an active license in your state.

Your letter is valid for: (1) Rental housing — landlords cannot deny housing, charge pet fees, or enforce breed restrictions under the Fair Housing Act. (2) University and campus housing — dorms with no-pet policies must provide reasonable accommodations. (3) Condos and HOAs — federal FHA protections override HOA no-pet rules. (4) Workplace — employers may grant accommodations under the ADA on a case-by-case basis. Airlines are no longer covered as of January 2021.

No. As of January 2021, the Department of Transportation updated its rules under the Air Carrier Access Act and airlines are no longer required to accommodate Emotional Support Animals in the cabin. Our letter is designed for housing, campus, HOA, and workplace accommodation requests. For in-cabin air travel with your animal, you would need to qualify it as a trained psychiatric service dog under a separate process.

You will receive a full, immediate refund. Our 100% money-back guarantee means you only pay if you receive an approved letter. There are no hidden fees.